Information Notice pursuant to Article 13 of Legislative Decree of June 30, 2003, no. 196.

This Information Notice describes the ways the company Ventuno S.r.l. (“VENTUNO”) processes personal data of users (hereinafter “Users”) of the website (hereinafter “Website”). Ventuno, through the Website, offers an Experience E-commerce platform, allowing its Users to purchase boxes of food products via the Website.

The Users’ personal data will be processed in compliance with Legislative Decree of June 30, 2003, no. 196 (“Personal Data Protection Code”) and, in particular, in compliance with the principles of necessity, transparency, fairness and proportionality of the data processing.

This Information Notice is drafted pursuant to Article 13 of the Personal Data Protection Code.


The data controller is Ventuno S.r.l., with registered office in via Trezzo D’Adda, 9 20144 Milano e-mail address (“Data Controller”).


Ventuno collects and processes personal data specifically and voluntarily provided by Users. “Personal data” shall mean information relating to a person which can be identified, such as for example name, surname, shipping address, city, e-mail address.

Ventuno does not process sensitive data, defined as personal data suitable to reveal the racial and ethnic origin of Users, their religious, philosophical or other beliefs, political opinions, membership of political parties, trade unions as well as personal data disclosing health information and information about users’ sex lives. Users shall not transmit sensitive data through the Website.


Computer systems and software procedures in charge of the correct functioning of the Website may collect, during their normal activity, some personal data, whose transmission is implicit in internet communication protocols. This type of information is not collected in order to be linked to identified subjects, but for its own nature, through processing and in combination with third party data, it might be able to identify the Users. Such types of data include, among others: IP addresses relating to the computer used to access the Website, URI (Uniform Resource Identifier) addresses of the requested resources, time of the request, procedure used to forward the request to the server, the size of the answered file, the numeric code that points the condition of the server’s answer (successful, error etc.) and any other parameter relating to the Users’ operating system. This type of data are used with the only purpose of gathering statistic and anonymous information on the usage of the Website and to assure its correct functioning and are immediately erased after the processing. The above mentioned data could be used to determine eventual criminal liability arising from computer crimes.


Ventuno collects and processes personal data voluntarily provided by the Users to carry out all the activities relating to the sale of products via the Website and to answer specific requests of the Users. Furthermore, with the express consent of the Users, the personal data collected could be processed for the purpose of sending promotional and marketing communications via automated and non-automated means, including by phone, mail and email.

The provision of personal data requested at the moment of registration via the Website is necessary in order to purchase products on the Website and, with the express consent of the Users, to receive promotional and marketing communications; failure to provide data will lead to the impossibility to complete the purchase of a product via the Website as well as the impossibility to send promotional and marketing communications. At any time, Users may stop receiving marketing communications by clicking on the relevant link included in each of the commercial communications or writing to the email address

Ventuno processes the aforementioned personal data via electronic or non-electronic means.


Personal data may be shared with service providers that support the company in the functioning and provision of services related to sales carried out via the Website, only for the specific purposes of providing such services.


Users have the right to access personal data and the other rights set forth by Article 7 of the Personal Data Protection Code. In particular, at any time Users shall have the right to obtain confirmation as to whether or not their personal data exist, to be informed of the content and source of personal data, to check the accuracy or ask for updating, rectification, or integration of the data. According to the same Article, Users shall have the right to obtain erasure, anonymization, or blocking of data that has been proceeded unlawfully, as well as to object, in whole or in part, on legitimate grounds to the proceeding of their personal data, or to the processing of personal data where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys. The right to object to the processing of the data for direct marketing purposes through automated means of contact extends also to the processing of the data through non-automated means.


To exercise their rights and for any questions or requests concerning the processing of personal data by Ventuno, Users may contact



A cookie is a small file that is sent to the browser and saved on your device when you visit a website like (“the website”).

Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognize you at the next visit, etc.)


Our website uses various types of cookies and similar technologies, each of which has a specific function. Below is a table explaining them.



Navigation cookie

From the first access, these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.

Functional cookies

These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”).

If you have added items into your cart and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period,) finding the same articles that were selected.

Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

First and third-party analytical cookies

These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. Ventuno treats the results of these analyses anonymously and exclusively for statistical purposes only if the service provider uses the cookies to connect to the browser used or other devices used to navigate on the website. The website uses certain third party services which, entirely independently, install their own cookies.


The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.
Please refer to the Privacy Policy for further information.

Terms & Conditions


1. General Provisions

1.1. These general terms and conditions of sale (“General Terms and Conditions”) apply to the offer and distance retail sales of Products (as defined below) through the website (“Site”).

1.2. These General Terms and Conditions are to be accurately examined by the Client before completion of the purchase of Products through the Site. These General Terms and Conditions can be printed and saved by any individual visiting the Site. The submission by the Client of a purchase order (“Order”) for a product offered on the Site entails the full and unconditioned acceptance of these General Terms and Conditions, and also of the Terms of Use of the Site.

1.3. Ventuno reserves the right to modify at any time these General Terms and Conditions. In any case, the General Terms and Conditions applicable to an Order are always the ones accepted by the Client at the time he/she submitted the Order.

1.4. For the purpose of the purchase of the Products through the Site, the Client guarantees: (a) to be over eighteen years of age or, in case of a minor, to be duly authorized by his/her legal representative; (b) to be a consumer, meaning a natural person acting for purposes unrelated to the commercial, artisanal, entrepreneurial or professional business he/she is possibly leading; (c) to own a valid credit card or PayPal account; and (d) that the information he/she provides himself/herself for the execution of the agreement is correct and truthful.

1.5. The agreement with Ventuno is entered into in Italian language and is ruled by Italian law, including the Legislative Decree of September 6th, 2005, No. 206 (“Consumer Code”), and the following amendments and integrations, and the Legislative Decree of April 9th, 2003, No. 70 (“Implementation of the Directive 2000/31/CE concerning certain legal aspects of the services of information companies in the inner market, with specific reference to electronic commerce”).

2. Identification of the seller

2.1. The seller is Ventuno Ltd, an Italian company with registered office at Via Trezzo D’Adda no. 9, 20144 Milan, VAT no. 09161350963, Milan Registry of Businesses registration no. 2073353, joint stock Euro 10.000,00 (“Ventuno”).

3. Product features

3.1. Through the Site, the clients (hereafter “Clients” or individually, “Client”) have the possibility of purchasing a design “Mood” Box, containing a combination of high quality, traditional, organic or biodynamic products, packaged individually, produced by Italian companies selected by Ventuno following principles of high quality and sustainability in respecting people and the environment (hereafter, the “Mood” Boxes will also be referered to as “Products”).

3.2. The “Mood” Boxes are available on the website and come in different versions. If the Client is interested in purchasing individual products, he/she is kindly requested to contact the Ventuno team at the e-mail address

3.3. In case the “Mood” Boxes offered periodically were unavailable at the time of submission of the Order, the Client will be informed shortly by e-mail about the unavailability and the cancellation of the Order. In that case, the cancellation of the Client’s Order will happen automatically, at no charge to the Client.

3.4. The information regarding the products is provided in compliance to Articles 49 and 51 of the Consumer Code.

3.5. Ventuno attempts to provide details, descriptions and images of the products appearing on the Site as accurately as possible at the time the aforementioned information is entered; however, to the extent permitted by applicable law, Ventuno does not warrant that such details, descriptions, images of the products are accurate, complete, unfailing, up-to-date or devoid of error.

3.6. The products offered on the Site are for personal use only. The Client is not allowed to sell or re-sell the products. Ventuno reserves the right, with or without notice, to put on hold the shipment of the “Mood” Box in case, at its own discretion, it has reason to believe that the behavior of the Client could result in the violation of these General Terms and Conditions.

4. Prices and shipping costs

4.1. All the prices of the “Mood” Boxes displayed on the Site include VAT according to the current rates and are stated in Euros or Pound if U.K. is selected as the country where the Box is to be shipped.

4.2. The shipping costs (express shipping with delivery in 24/48 hours) are included in the price of the “Mood” Box. When the Client selects a destination country other than Italy, the prices are automatically updated. Customs fees, where applicable, are at the expense of the Client. For further information regarding international shipping and customs restrictions of destination Countries other than Italy, kindly contact Ventuno at the e-mail address

4.3. Ventuno verifies regularly that all the prices of the “Mood” Boxes displayed on the Site are correct, without however guaranteeing potential errors. In case of acknowledgement of the publishing of an erroneous price, Ventuno will contact the Client to verify the willingness to purchase at the correct price or the desire to cancel the order.

5. Method of purchase

5.1. Each Order submitted by the Client constitutes an offer to purchase the Products through the Site. To purchase a “Mood” Box, the Client is guided in the process of Order submission by means of a series of simple instructions to be found on the Site. The Client can always correct the errors in the information he/she entered or cancel the entire Order before submitting said Order. By sending the Order, the Client acknowledges and declares he/she has read all the instructions given during the checkout process and accepts without reservation these General Terms and Conditions.

5.2. After the submission of the Order, the sale is final only at the time of acceptance by Ventuno, by means of an e-mail confirming that the Client’s Order has been received.

5.3. At shipping, the Client is to receive an additional e-mail containing a link. By clicking on the link the Client is able to track the shipping.

5.4. Until the Order is processed, the Client can cancel it by sending an e-mail to the address

5.5. If the Client wishes to purchase multiple “Mood” Boxes to be delivered to different addresses or to add personalized messages, the Client should kindly contact the Ventuno team writing to the address

5.6. In addition, Ventuno reserves the right to put on hold or to cancel the execution of an Order or delivery, regardless of the nature or the current stage of the execution, in case of failure to pay or partial payment of any amounts owed by the Client, in case of issues with the payment, fraud or attempted fraud in connection to the use of the Ventuno website, also with regard to previous orders.

6. Payment methods

6.1. The Client can make the payment for the products by credit card or Paypal. When clicking with PayPal at checkout, the Client will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking payment button. If the Client does not have a PayPal account, he or she can check out as a guest and pay with credit card. This doesn’t require one to have a PayPal account.

6.2. The price of the purchased products shall be charged once the order has been processed.

6.3. All credit cards are subject to validity check and need authorization by the issuer of the client’s credit card. Ventuno is not to be held liable in case of delay or lacking delivery of the “Mood” Box due to denial or lack of authorization of the charge for any reason, before or after a payment is made.

7. Delivery and complaints

7.1. The Box is delivered Express in 24-48 hours (depending on the destination) from the order during working days and is performed by international courier. The Box is shipped from Monday to Friday and is delivered to the address provided by the Client at the time of the submission of the Order. No “Mood” Boxes can be sent to P.O. Box addresses.

7.2. All orders are processed and shipped by Ventuno. Ventuno commits to delivering the products to the address provided by the Client, within 30 days from the day following the submission date of the Client’s Order. In case of failure to execute the agreement, Ventuno shall reimburse the amount already paid for the product, if any.

7.3. Should the Client find that he/she provided a wrong destination address, he/she is kindly requested to contact immediately the Ventuno team at the e-mail address

7.4. Any complaint by the Client is to be sent to the Ventuno legal head office at Via Trezzo D’Adda no. 9, 20144 Milan, or by contacting the Ventuno team at the e-mail address

8. Right of withdrawal

8.1. Due to their features, nature and quality, the products sold through the Site are subject to alteration or deterioration, also as a consequence of storage that is incorrect or unfitting due to the nature of the products. As a consequence, for hygiene, health and safety reasons, the right to withdraw does not apply to the products purchased through the Site, in accordance to Article 59 of the Consumer Code, providing for the exclusion of the withdrawal right, specifically in case of:

– the supplying of sealed goods that are not particularly suitable for return for reasons having to do with food safety or protecting health due to the products having been opened upon delivery.

8.2. Notwithstanding the provision of clause 8.1 above, for any request or recommendation concerning a product purchased through the Site, the Client is kindly requested to contact the Ventuno team writing to the address

9. Lack of conformity

9.1. Pursuant to and in accordance with Articles 129 and following of the Consumer Code, Ventuno is liable towards the consumers for any lack of conformity existing at the time of delivery of the product. In case of lack of conformity, the consumer has the right to have the products brought into conformity free of charge by repair or replacement, or to an adequate abatement of the price or to the termination of the agreement, pursuant and in accordance with Article 130 of the Consumer Code. The consumer forfeits these rights if he/she fails to complain to Ventuno about the lack of conformity within two months from the date of finding of the lack of conformity. Ventuno is liable if the lack of conformity manifests itself within two years from the delivery of the product. The right to legal action arising from the lack of conformity expires, in any case, within twenty-six months from delivery of the product, unless Ventuno maliciously concealed the lack of conformity.

10. Processing of personal data

10.1. The Client’s personal data will be processed in compliance with the privacy policy available at the address

11. Jurisdiction

11.1. Any dispute concerning the application, execution, interpretation and breach of the purchase agreement shall be subject to the mandatory jurisdiction of the competent court of the place of residence or domicile of the Client, or of the court of Milan if the Client’s domicile is abroad.

12. Resolution of disputes out of court

12.1. The Client may also apply for an out-of-court means to solve any lawsuit relating to the consumer relationship with the competent bodies established by the chambers of commerce, pursuant and in accordance to the law of December 29th, 1993, no. 580, as well as to resort to the mediation procedure as per Legislative Decree 28/2010 and subsequent amendments, in compliance with the conditions provided for by the body chosen by the Client to administer the process, without prejudice to the possibility of engaging in voluntary and equal negotiation as provided for by Article 2, subsection 2, of the above-mentioned legislative decree, and of following the complaint procedures provided by the service charters.

13. Duration

13.1. These General Terms and Conditions, as modified each time, shall be applicable for the entire time of the offering of the products for sale on the Ventuno Site.



1.1. The Site is owned, managed, maintained and updated by Ventuno Ltd, a company established under the laws of Italy with registered office at Via Trezzo D’Adda no. 9, 20144 Milan, VAT no. 09161350963, Milan Registry of Businesses registration no. 2073353, e-mail address (“Ventuno”).

1.2. These Terms of Use regulate the access and use by the user (henceforth also individually “User” or collectively “Users”) of the Site. Through the Site Ventuno allows the User to access to a series of resources, including communication forums, possible download areas and information on the products available and sold through the Site.

1.3. The User, by using the website, is deemed to have fully read, acknowledged and accepted these Terms of Use. If unwilling to accept these Terms of Use, the User is kindly requested to cease any use of the Site.

1.4. Ventuno explicitly reserves the right to modify or make additions to these Terms of Use. The Use of the Site following such modifications or additions entails their acceptance by the User. The most up-to-date version of the Terms of Use can be viewed by clicking on the hyperlink “Terms of Use” appearing at the bottom of the Site pages.

1.5. The premises are an essential and substantial part of these Terms of Use.

2. Protection of copyright, trademark and of other proprietary intellectual and property rights

2.1. The use of the Site is allowed exclusively for personal and private purposes, not for commercial ones. It is not permitted to copy, publish, communicate to the public, spread, distribute, show, remove, delete, add or in any other way modify the Site, its content or its software, nor to create work inspired by these ones, to sell them or participate in their sale, for purposes other than personal and non-commercial ones.

2.2. Any other use of the content of this Site is strictly forbidden, including the reproduction for purposes other than personal and non-commercial usage, modification, distribution or re-release for personal and non-commercial purposes, without prior written authorization by Ventuno.

2.3. The Site and all its content (henceforth also “Contents” or individually “Content”) such as, for example, logos, trademarks, images, icons, diagrams, photos, illustrations, text, videos and in general, audiovisual material, sounds, songs, software are owned by Ventuno or its licensees.

2.4. The Site and the Contents are protected by national and international legislation on copyright, trademarks and designs, software and domain name protection or other intellectual and industrial property rights.

2.5. It is expressly forbidden to damage, interfere or interrupt the access to the Site and the Contents, or perform any action that could tamper with the functioning or interfere with the access of other Users to the Site and the Contents, as well as to use the Site and the Contents illegally or to the detriment of Ventuno, or any other User of the Site.

3. Links to other sites

3.1. The web pages on the Site could allow the access, through special hyperlinks (henceforth also “Links”), to other websites or resources available on the Internet. Ventuno shall not be held liable for the actual accessibility of the third-party sites through the Links, nor for the contents or materials obtained by the Users through the above-mentioned sites.

3.2. If present, the hyperlinks to other sites and the references to information, products or services of third parties linked to this Site do not represent nor shall be interpreted in any way as an endorsement of these ones by Ventuno. Any questions or comments regarding the above-mentioned sites shall be addressed to the respective operators.

4. Obligations and responsibilities of the Users

4.1. The User commits to:

  • Utilizing the Site accordingly to the applicable law;
  • Providing information that is correct, up-to-date, non-confidential and not detrimental to intellectual property or to other third-party rights;
  • Not posting or inducing others to post, upload, or in any other way make available on the Site contents (i) that are illicit, defamatory, or detrimental to the privacy of others or to other third-party rights; (ii) that are false, incorrect, or anyway misleading; (iii) for which the User received or compensated to third parties a payment; or (iv) that constitute a violation of patents, licenses, trademarks, confidential company information, copyright or of other third-party intellectual property rights;
  • Protecting the password that he/she uses to access the Site diligently, for which safety and secrecy the User alone shall be held accountable. If the User suspects unauthorized access to his/her account by a third party, the User is kindly requested to contact Ventuno immediately at the email address: and to change his/her password as soon as possible. Ventuno is not to be held liable for any damage ensuing from lack of diligence in the safekeeping of the password used by the User to access the Site; Not to give false personal data, nor to create accounts on behalf of third parties. The User shall not create more than one account. In case of deactivation of an account by Ventuno in compliance with these Terms of Use, the User commits not to register a new one without Ventuno’s explicit consent;
  • Not posting, uploading or disseminating viruses, advertisements, unsolicited or unauthorized promotional materials, including any form of spam, nor to modify or otherwise tamper with the contents of the Site or damage in any way their entirety.

4.2. Ventuno shall restrict, suspend or close the account of any User liable of abusing or using the Site inappropriately. The closing of an account will entail the loss of access to the Site and of the information stored in it, without prejudice to the User’s rights provided for by the Privacy policy.

5. Warranty exclusions

5.1. The User acknowledges and accepts expressly that the Site and the Contents are given “as is” and “as available” at the moment of their fruition.

5.2. Ventuno, to the extent permitted by the applicable law, does not provide any warranty, explicitly or implicitly, in connection to the Site and the Contents such as, including but not limited to any warranty regarding safety from damaging software (i.e. malware or viruses of any sort including but not limited to file viruses, boot viruses, macro viruses and network viruses) or warranty of marketability or suitability for specific purposes.

5.3. Ventuno does not provide any warranty regarding the successful functioning of the Site nor the use of its Contents.

5.4. Ventuno places every effort in that the Contents of the Site are accurate and up-to-date.

6. Limitation of liability

6.1. To the greatest extent allowed by the law and with the exception of cases of fraud and gross negligence, Ventuno shall not be liable in any way for damages ensuing from the use of the Site and of the Contents by the User, as well as possible damages of any kind or nature, also connected to the loss of information, if ensuing for the User from the inappropriate or incorrect use of the Site or the Contents, or from unauthorized access or an alteration of the transmission or of the information of the User, or from statements or behaviors of any third party.

6.2. Any Content purchased or possibly downloaded from or through the Site is obtained exclusively at the User’s discretion and risk. The User alone is liable exclusively for any damage to his/her computer or for the loss of data ensuing from the use of the Site or, in case, the downloading of its Content. Within the limits provided for by the applicable law, by using the Site the User is assuming the risk connected to such use and full liability for the possible failure to use, the loss of data and, in case, the costs connected to the assistance or repair of the hardware or software used in connection to the Site, committing also not to hold Ventuno liable in any way for possible damages ensuing from the use of this Site or connected to it.

6.3. No part of these Terms of Use implies in any way Ventuno’s commitment or obligation to preventive surveillance of the information that is stored and submitted, nor to the active investigation of facts or circumstances indicating illegal or contractually illicit activities, without prejudice to Ventuno’s rights and powers provided for by the applicable EU and national legislation.

7. Governing law and jurisdiction

7.1. These Terms of Use are subject to Italian law and need to be interpreted according to Italian laws, without prejudice, in case, to the applicable international private law regulations. Any litigation connected to the interpretation, validity, and execution of these Terms of Use or anyhow pertinent to or ensuing from these Terms of Use will be subject without exception to the court of the place of residence or domicile of the User.

8. Protection of personal data. Privacy Policy – Reference

8.1. Ventuno holds in especially high regard and gives the utmost attention to the privacy of its Users. Ventuno processes personal data of the above-mentioned Users in accordance to what is provided for by the applicable law and its own privacy policy available at the following link which is a complete and substantial part of these Terms of Use.

9. Severability

9.1. If any provision of these Terms of Use becomes invalid, illegal or unenforceable such circumstance shall not impair the validity of the remaining provisions of these Terms of Use, which shall remain valid and effective between Ventuno and the User, without prejudice to Ventuno’s right to replace the invalid or unenforceable clause or clauses with other ones in accordance with the applicable legislation.